Refund policy

Return and Refund Policy - TopShelfTee.com

At TopShelfTee.com, we are committed to providing you with quality products that meet or exceed your expectations. However, we understand that sometimes issues may arise. This Return and Refund Policy outlines the terms and conditions for returning products purchased from our website.

1. Defective or Not as Advertised Products:

• You may request a return and refund for products that are defective or not as advertised within 30 days from the date of delivery.
• To initiate a return, please contact our customer support team at topshelfteevip@gmail.com and provide details of the issue, including clear photographs if applicable.
• We will review your request and, if approved, provide instructions for returning the product.
• Once the product is received and verified by our team, we will process your refund or offer a replacement, as per your preference.

2. Conditions for Returns:

• Products must be in their original packaging and in the same condition as when received.
• Returns must include all accessories, manuals, and any other items provided with the product.
• The customer is responsible for the cost of returning the product, except in cases where the product is defective or not as advertised.

3. Refund Process:

• Refunds will be processed using the original payment method used for the purchase.
• Please allow up to [number of days] for the refund to be credited to your account, depending on your payment provider.

4. Non-Returnable Items:

• We do not accept returns for items that have been used, damaged due to customer negligence, or are not in their original condition.

5. Contact Us:

• If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our customer support team at topshelfteevip@gmail.com.

Note: Our policies are subject to change without prior notice, so please review them periodically.